19. Document Storage

In compliance with the new POPI legislation, all documentation, emails, and communications are to be stored in a place or format that protects the personal information of any person that may be involved in the transaction.

The HUB has been designed in such a way that all your documentation can be uploaded and stored in a manner that is compliant with the POPI Act. Documentation is stored in the cloud and needs to be password protected. (More on this topic is covered later in this manual)

All emails: incoming and outgoing, for all employees, agents, and principals, are set up to be compliant. The settings with which each email is set up are not to be changed or altered in any manner. As such, please be advised that all emails are monitored and archived and can be retrieved upon request from the Franchisor.

All documentation is required to be stored for a minimum of 5 years. However, anything stored on the HUB will remain there indefinitely.

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