- What is the purpose?
This procedure is in place to regulate standards of conduct and performance within Golden Homes. The aim is to correct unacceptable behaviour and encourage a positive approach in the workplace
- Employees / agents / independent contractor’
- Understand and comply with our Code of Conduct.
- Ensure all your actions are in line with our Code of Conduct as well as the Estate Agents Affairs Board Code of Conduct and the RNS Code of Conduct.
- They have the right to object, in writing, to any warnings issued.
- Employers Obligations
- To ensure that the intern is familiar with the required work standards.
- To ensure that the intern is given the opportunity to defend their actions in a ‘nonbiased’ environment.
Counselling will be done where an intern is not performing to a required standard or is not aware of a rule regulating conduct and/or where the breach of the rule is relatively minor and can be condoned
This is usually accompanied by a verbal/written warning if the offence is a first-time offence or the offence has not directly impacted the integrity of Golden Homes. These warnings are valid for 3 – 6 months, depending on the breach.
- Disciplinary Action
Disciplinary action will be taken when a breach of a conduct rule cannot be condoned or where counselling has failed to achieve the desired effect.
- The breach of a conduct rule is to be explained to the intern.
- The intern is to be given an opportunity to explain why they breached the rule.
- The parties to agree on whether there is a remedy for the breached rule and if so, what action needs to be taken to correct the breach.
This is usually accompanied by a suspension or dismissal in the case of serious misconduct.
- Forms of Discipline
The following action will be taken in accordance with the seriousness of the offence and whether the intern has breached the particular rule before
- Verbal warning.
- Written warning.
- Final written warning.
- Suspension pending a management decision.
- Examples of a minor breach of conduct rules
- An intern signing documents without the presence of a qualified agent.
- Canvassing over someone else’s listing (within the office).
- Negotiating commissions below 4% without the prior consent of the Principal.
- Examples of a serious breach
- Cause of continuous strife in the office.
- Bringing Golden Homes into disrepute within the industry.
- Compromising our RNS membership in any way due to agent actions – poor ethics, sharing of RNS stock with non-RNS agents, etc.
- Non-compliance with SARS regulations.
- Any serious breach of any Code of Conduct or Act that governs the property industry.
Note to interns:
This document is a working document and is therefore subject to continuous changes.
Should the employee/agent/independent contractor not be satisfied with the outcome of the internal disciplinary procedure he may call for a hearing as per the Code of Conduct and Business Ethics.