D10. Agent behaviour / managing conflict

Agents are to refrain from making derogatory remarks about ANY property that is for sale via Golden Homes or RNS, whether during open hours or otherwise.

Agents are always to co-operate with their colleagues. Never withhold information on a property listed, knowledge gleaned over the years, or any other reasonable request for assistance.

Always walk away from conflict, whether with a colleague, buyer, or seller.

Refrain at all times from criticising fellow colleagues within Golden Homes or the industry as a whole to buyers, sellers, other colleagues, etc.

NEVER be the cause of strife in the office as this will result in immediate termination of service. Specifically gossiping, criticism, anger, racism, or intolerances of any nature.

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