165. Hub Administration and Use

  1. Support
Support for training and/or assistance on the Hub is available through Head Office as well as through Jonathan on support@goldenhomes.co.za or 011 282 4976. A detailed explanation of how the HUB works and functions is available on the HUB blog site and this should always be consulted before requesting support. If it is a technical issue, then please contact the support desk and we will endeavour to rectify the situation as soon as possible. Note: Support is available Monday to Friday between 8:30am to 4:30pm.
  1. Invoicing and Statements
All orders placed through the HUB will be invoiced to the franchisee on the date the order was placed and will be due and payable at the end of the month in which the goods were delivered. Non-payment of the account will cause all other orders awaiting delivery to be halted until payment has been received.
  1. Administration Fees
The new administration fee of R3 000.00 (excl VAT) includes the following: Website fee Admin fee HUB system Email addresses Email backup and storage Cloud storage P24 leads (up to 300) Technical support Inhouse design GH Advertising This fee is subject to annual increase or should any of the suppliers of services to Golden Homes substantially increase their fees to us.
  1. Hub Usage and Administration
The following information is available on the HUB and is accessible to every new agent, principal and administration staff for the training and implementation of using the HUB with their staff. Every agent is encouraged to use the system to its fullest as it is designed to help them monitor their listings and clients. Each principal can formulate their own inhouse procedures should they wish to do so.
  1. New Agent or Staff Member
Every new agent will be given their own unique password to access the HUB together with their email address and email setup. This is supplied on request from the principal or their designated administrator sending an email to support@goldenhomes.co.za. No emails or passwords will be generated without an email request.

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